How do I order?
You can order online on this website. Choose your product, complete your details at the checkout, and pay securely with Opayo/SagePay.
When will my order be dispatched?
Our goal is to dispatch orders no later than the next working day after receipt. However, there may be occasions when dispatch is delayed by an additional day. Newly published products may take up to a week from the publication date before they are sent.
Can I pay by cheque?
Unfortunately, we do not accept payment by cheque.
How do I order from outside the UK?
We ship to a limited number of countries, currently Europe (the EU, Norway and Switzerland) Canada, Japan, Singapore, the United States, Australia and New Zealand. You will need to take account of the notes relating to supplies to the EU outlined on the Delivery & Returns page.
Are Track Diagrams or the TRACKatlas available electronically?
There are no current plans for digital availability.
Do you want to know about errors and omissions?
Yes, definitely. Maintaining accurate publications involves extensive research, and while we strive for a high level of precision, errors and omissions can occur. We greatly appreciate it when users take the time to report any inaccuracies. You can do this through any of our Contact Us methods. We will try to respond, though it may not be immediately possible.
Why should I create an account or subscribe?
- Creating an account simplifies future purchases by retaining your address details.
- With an account, you can view your order history through My Account.
- Accounts allow you to manage multiple delivery addresses if you purchase for different locations.
- Subscribing (a separate action) adds your email to our notification list for new publications, provided you've opted in. We only send emails for new releases, often with Early Bird discounts.
When is the next title due out?
We do not provide specific publication dates in advance as collecting and assessing information can vary in duration. However, we aim to keep the News section on the Home page updated to provide a guide.
Do any of the products provide historical information?
No, our publications focus on the current railway system. Occasionally, references to original railway companies are included to clarify mileage routes, but otherwise, they depict the existing routes and assets as of the publication date.