Who We Are
TRACKmaps is the trading name of a Partnership. Our mailing address is PO Box 5259, Beckington, Frome, Somerset BA11 9DD. You can contact us by writing to this address or using the online contact form on our website.
The website is operated by CBL Distribution on behalf of Trackmaps. CBL Distribution is the official book distributor for Trackmaps. CBL Distribution’s address is:
CBL Distribution Limited
CBL Suite, Cambrai Court,
1229 Stratford Road, Hall Green,
Birmingham, B28 9AA,
United Kingdom
All orders are handled by CBL Distribution Ltd on behalf of Trackmaps. By ordering from this website you consent to CBL Distribution Ltd sharing data such as order information, contact details and email addresses with Trackmaps.
What Information We Collect and Why We Collect It
We will collect information from you if you:
- Register to use our website, including your name, address, email address, and telephone number. We may ask for additional information regarding your interest in our products or your role related to the Railway Industry, on a voluntary basis;
- Place an order for products or services, whether as a registered user or a Guest; this includes name, address, and contact details (for billing and delivery);
- Complete online forms (including contact requests);
- Contact us offline (e.g., by phone, email, or post);
- Visit or browse our website, where we collect information using cookies or similar technologies (as described in Section 5 below).
What We Use Your Information For
We use your personal information to provide any products you have ordered, send invoices, and share delivery information. We may also reach out for feedback on our products, services, or website.
We use your data for internal purposes, such as auditing, data analysis, and research, to enhance Trackmaps products, services, website, and customer communications.
We may notify you about forthcoming publications if you are (a) registered and (b) opted in for notifications. You can unsubscribe at any time by clicking the link in any email or by contacting us.
Sharing Your Information
We do not disclose, sell, or license your information to others, except as outlined below. Your information is not accessible to other users.
We share information with third parties that provide services, such as managing servers, processing card payments, packing, dispatching, and delivering orders. These third parties may have limited access to your information, but we ensure they follow appropriate security policies and do not use the information for their own purposes.
Your email address, if provided, is shared with our third-party email distribution service for notifications.
We may disclose your information to statutory bodies like HMRC regarding VAT records or if legally required. Information may also be disclosed to enforcement authorities or a third party during legal proceedings.
Cookies and Traffic Data
Cookies are small text files stored on your computer’s hard drive to help websites function and to provide usage information.
We use Session Cookies on our website to identify users and remember shopping basket contents, which are deleted when you close your browser. Persistent Cookies retain items in your basket for your return and stay on your device after the session ends.
We log page hits and views automatically, which includes your IP address. We do not use third-party cookies, such as Google Analytics.
You can disable cookies in your browser settings, but this may affect your ability to use certain parts of our website.
Storage of Information and its Security
We secure your information with technical and organizational measures to prevent unauthorized processing, loss, or damage. Our website is SSL encrypted, and we use a secure connection with Mollie for card processing.
Your Information and Your Rights
If you need to update or correct information, you can do so through My Account on the website. To see the information we hold, write to us at CBL Distribution Limited, CBL Suite, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham, B28 9AA, United Kingdom.
If you wish to exercise your right to be forgotten, request it in writing at the above address, and we will respond within the statutory time period.
Changes to Our Privacy Statement
We may update our privacy policy occasionally, and any changes will be posted on this page.